I try to list the statement, but it asks for my password again. I enter the password, but it doesn't recognise it and I can't list the document. What should I do?

For BT customers only

We recommend that you access the June statements (received in July) with Adobe Acrobat Reader and list them on your desktop (Windows operating system).

Latest update

2022-08-23

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I try to list the statement, but it asks for my password again. I enter the password, but it doesn't recognise it and I can't list the document. What should I do?

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