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Scan the code with your mobile phone, depending on your phone system.

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Scan the code with your mobile phone, depending on your phone system.

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Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

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Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

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Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

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Terms and conditions

Disclaimer

AI Search is a pilot project - in beta - that uses GPT4 technology to simplify the process of finding and understanding banking products.

AI Search is trained to answer questions that relate exclusively to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

Use of AI Search implies acceptance of the Terms and Conditions.

Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

The content provided by AI Search is for information purposes only.

Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

Terms and conditions may be revised/updated at any time.

For BT customers only

How do I find out the customer code (BT's VAT number)?

The best part is that if you need it, you can find it super easy in 5 ways: 

⠀By IBAN account: To keep things extremely simple, we'll take two hypothetical examples to try to clarify your customer code (BT's CIF) by means of the IBAN code: 

⠀If your IBAN ends in the letters "XX", we will take as an example IBAN: RO32BTRL56201931N98886XX 

In this case, the customer code (BT's VAT number) consists of the digit 0 plus the last 6 characters before the letters "XX" read from left to right (in our case this is N98886).  

Thus, the customer code (BT's CIF) for the IBAN taken as an example is: 0N98886.


⠀If your IBAN does not end in the letters "XX", but ends in numbers, consider as an example the IBAN: RO10BTRLRONCRT0987654271 

In this case, the customer code (BT's CIF) consists of the ninth digit, numbered from right to left starting from the end of the IBAN + the next 6 characters. According to the example, after the numbering, the digit is 0. To this is added the next 6 digits, read from left to right, after the digit obtained previously, in this case 876542. 

Therefore, in the case of the IBAN taken as an example, the customer code (BT's CIF) is: 9876542. 


* In case you forgot your IBAN or don't know what it means, don't worry, because here you have all the information you need. details about it and how to get it.


⠀You can find it mentioned on statement of account current statement;

⠀Prin BT Visual Helpby calling the phone number 02643 308 000 and accessing the Account statement option, IBAN & CIF list

⠀By paying a visit to any of the BT agencies;


We hope we've managed to enlighten you! 😅

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