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BT answers.

How do I update my personal data?
If I am abroad can I apply for a credit?
What documents do I need to open a current account? How long does it take? How much do I have to pay?
I can't withdraw money from ATMs abroad, but I can pay at merchants that accept card payments. What can I do?
What information does someone abroad need to deposit money on my card?
What happens to my account if I stop using it for a while?

Frequently asked questions

Here you find answers to the most frequently asked questions about banking. If you don't find what you need, you can ask a question and Banca Transilvania will answer it.

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Solutions for companies

What are the usual situations in which BT contacts me by phone?
Can I get credit for the purchase of second-hand agricultural machinery from abroad?
What is the schedule of BT agencies?

NeoBT

What is NeoBT?
How do I change the language in NeoBT internet & mobile banking?
Can I change my BT24 Internet Banking password if I am abroad?
What do I do if I forgot my login ID in BT24 or NeoBT?

Credits

If I am abroad can I apply for a credit?
What is the difference between a mortgage and a home loan?
Can I repay the loan early?

Exclusive to BT customers

Some answers are specific to BT products. You will find them marked with the tag "Only for BT customers" and you will know if they are suitable for you.

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Chatbots of BT

What is the Ino chatbot?
What information does the chatbot "Raul from BT" give me?

Cards

If I have a card attached to a euro account can I withdraw foreign currency from BT ATMs with it?
Can I make online transactions abroad with my BT card?
What do the codes "CVC2" and "CVV2" mean?
My card expires this month. Am I automatically issued a new card? Where can I pick it up?
What does "blocked amount on card" mean?

BT Pay

What can I do with BT Pay?
Is there a fee or commission for BT Pay?
Why do I need to use BT Pay?
How do I pay by phone?

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