If you no longer know your PIN, you need to take your ID to any BT unit to request a new PIN. 📑

The issuing period is approximately 3 working days from the time of application. 

You can call us at 0264 308 028* and we will help you as soon as possible. ⏳

* By visiting "Call Center" pageyou can see in real time:

➤⠀how many customers already talk to our colleagues by phone;  

➤⠀how many people have called us and are waiting to be picked up; 

➤⠀what is the average waiting time to get in touch with us.