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Terms and conditions

Disclaimer

AI Search is a pilot project - in beta - that uses GPT4 technology to simplify the process of finding and understanding banking products.

AI Search is trained to answer questions that relate exclusively to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

Use of AI Search implies acceptance of the Terms and Conditions.

Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

The content provided by AI Search is for information purposes only.

Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

Terms and conditions may be revised/updated at any time.

For BT customers only

I need to receive a sum of money in euros on my card, the card is in RON, how long does it take to withdraw the amount?

In order to make a transfer in a currency other than RON, you must have opened a current account with us in that currency, i.e. euro. 💶

If you give the transferor the IBAN code for a account in another currency (e.g. RON), the transferred amount will not be received by that account as we do not automatically convert the currency, but credit the account for the currency in which we receive the amount.

However, in order not to be refused the transfer when the money is received, we open a current account in the respective currency, provided that the transfer data are correct. 🙂

On the plus side, we don't charge you a fee for account management or foreign currency withdrawals afterwards.  

You should also know that a transfer from abroad takes on average between 3 and 5 working days. But it can be even shorter than that.

It depends on the type of transfer! 😊


What do you need to know when sending or receiving money via Western Union?

⠀whensending via BT24 Internet Banking you only need to know the name of the transferee, the country of destination, the desired transfer amount and its currency;

⠀onreceipt via BT24 Internet Banking you need to know the amount sent (+/- 10%), its currency, the country from which the money was transferred and the MTCN number*;

⠀ATM deliveryis unfortunately not available, and to receive via ATM, you need your 💳 card for individuals issued by Banca Transilvania and you need to know the MTCN number*. Fees are payable only by the sender and are standard;

⠀whensending through the BT counter you will need your ID and you need to know the full name of the recipient, the country where you want to send the money, the currency and the amount you want to send. Don't forget to give the recipient the code MTCN* so that you can collect the money. In some countries this is mandatory;

⠀onreceipt through the BT counter you must have your ID and you must know the country from which the money is being sent, the full name of the sender, the amount (+/- 10%), the currency of the amount and the MTCN code* you must receive from the sender of the transfer.


* In case you're wondering "What is the MTCN?", you can find the answer in the question dedicated to this topic. 😉


Where can you find Western Union transactions in BT24 Internet Banking?

⠀inBT24 Internet Banking (menu "Transfer" s ubmenu "Western Union");


Good to know:

Transactions carried out in Romania will be paid in the same currency in which they were sent. 💱

For online transactions (BT24 Internet Banking) from abroad to Romania, your account is credited with the expected amount in the account currency. If the amount you receive is in another currency, the amount will be converted into the account currency at the exchange rate set by Western Union. 🤔

Through a BT card you can hold 2 or more accounts in different currencies, the account being attached to the RON currency. However, currency transfers/exchanges between accounts are possible via the BT24 Internet Banking application.  

For more information about the Western Union service, call 0800 801 044**. 📞


** By visiting "Call Center" pagepage, you can see in real time:

⠀how many customers already talk to our colleagues by phone;  

⠀how many people have called us and are waiting to be picked up; 

⠀what is the average waiting time to get in touch with us.

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