I need to receive a sum of money in euros on my card, the card is in RON, how long does it take to withdraw the amount?

In order to make a transfer in a currency other than RON, you must have opened a current account with us in that currency, i.e. euro. 💶

If you give the transferor the IBAN code for a account in another currency (e.g. RON), the transferred amount will not be received by that account as we do not automatically convert the currency, but credit the account for the currency in which we receive the amount.

However, in order not to be refused the transfer when the money is received, we open a current account in the respective currency, provided that the transfer data are correct. 🙂

On the plus side, we don't charge you a fee for account management or foreign currency withdrawals afterwards.  

You should also know that a transfer from abroad takes on average between 3 and 5 working days. But it can be even shorter than that.

It depends on the type of transfer! 😊

What do you need to know when sending or receiving money via Western Union?

➤⠀whensending via BT24 Internet Banking you only need to know the name of the transferee, the country of destination, the desired transfer amount and its currency;

➤⠀onreceipt via BT24 Internet Banking you need to know the amount sent (+/- 10%), its currency, the country from which the money was transferred and the MTCN number*;

➤⠀ATM deliveryis unfortunately not available, and to receive via ATM, you need your 💳 card for individuals issued by Banca Transilvania and you need to know the MTCN number*. Fees are payable only by the sender and are standard;

➤⠀whensending through the BT counter you will need your ID and you need to know the full name of the recipient, the country where you want to send the money, the currency and the amount you want to send. Don't forget to give the recipient the code MTCN* so that you can collect the money. In some countries this is mandatory;

➤⠀onreceipt through the BT counter you must have your ID and you must know the country from which the money is being sent, the full name of the sender, the amount (+/- 10%), the currency of the amount and the MTCN code* you must receive from the sender of the transfer.

* In case you're wondering "What is the MTCN?", you can find the answer in the question dedicated to this topic. 😉

Where can you find Western Union transactions in BT24 Internet Banking?

➤⠀inBT24 Internet Banking (menu "Transfer" ➭ s ubmenu "Western Union");

Good to know:

Transactions carried out in Romania will be paid in the same currency in which they were sent. 💱

For online transactions (BT24 Internet Banking) from abroad to Romania, your account is credited with the expected amount in the account currency. If the amount you receive is in another currency, the amount will be converted into the account currency at the exchange rate set by Western Union. 🤔

Through a BT card you can hold 2 or more accounts in different currencies, the account being attached to the RON currency. However, currency transfers/exchanges between accounts are possible via the BT24 Internet Banking application.  

For more information about the Western Union service, call 0800 801 044**. 📞

** By visiting "Call Center" pagepage, you can see in real time:

➤⠀how many customers already talk to our colleagues by phone;  

➤⠀how many people have called us and are waiting to be picked up; 

➤⠀what is the average waiting time to get in touch with us.