I can't view the new BT24 correctly. What should I do?

If you are having difficulty viewing the new design, we recommend clearing your cache, history & cookies before logging into BT24.

To clear cache, history & cookies, follow the steps below, depending on the browser you are using. We recommend using Google Chrome for the web version of BT24.

For Windows operating system:

1. Google Chrome

- Click on the top right > More Tools;

- Select the Clear Browsing Data option;

- A pop-up will open where you choose the time period: All time;

- Check the Cached images and files and Clear Browsing History sections;

- Press the Clear data button;

- Close and reopen the browser.

2. Mozilla Firefox

- Click on the icon top right > Options;

- Click on Privacy & Security on the left side of the screen > History > Clear your recent history;

- A pop-up will open where you choose the time period for which you want to empty the cache;

- Select the option for Cookies, Cache;

- Click on the Clear Now button;

- Close and reopen the browser.

For MacOs operating system:

1. Google Chrome

- Click on the Chrome menu;

- Select Clear Browsing Data;

- A pop-up will open, from where you select Cookies and other site and plug-in data + Cached images and files;

- Click on Clear Browsing Data;

- Close and reopen the browser.

2. Mozilla Firefox

- Select the History > Clear Recent History button;

- A pop-up will open. Select Time Range to clear > Everything;

- In the Details section, select the Cookies and Cache options;

- Click on Clear Now;

- Close and reopen the browser.