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Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

App Store

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

App Store

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

App Store

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

App Store

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

App Store

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

App Store
Terms and conditions

Disclaimer

AI Search is a pilot project - in beta - that uses GPT-4o technology to simplify the process of finding and understanding banking products.

AI Search is trained to answer questions that relate exclusively to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

Use of AI Search implies acceptance of the Terms and Conditions.

Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

The content provided by AI Search is for information purposes only.

Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

Terms and conditions may be revised/updated at any time.

I can't view the new BT24 correctly. What should I do?

If you are having difficulty viewing the new design, we recommend clearing your cache, history & cookies before logging into BT24.

To clear cache, history & cookies, follow the steps below, depending on the browser you are using. We recommend using Google Chrome for the web version of BT24.


For Windows operating system:

1. Google Chrome

- Click on the ChromeSettingstop right > More Tools;

- Select the Clear Browsing Data option;

- A pop-up will open where you choose the time period: All time;

- Check the Cached images and files and Clear Browsing History sections;

- Press the Clear data button;

- Close and reopen the browser.


2. Mozilla Firefox

- Click on the icon MozillaSettingstop right > Options;

- Click on Privacy & Security on the left side of the screen > History > Clear your recent history;

- A pop-up will open where you choose the time period for which you want to empty the cache;

- Select the option for Cookies, Cache;

- Click on the Clear Now button;

- Close and reopen the browser.


For MacOs operating system:

1. Google Chrome

- Click on the Chrome menu;

- Select Clear Browsing Data;

- A pop-up will open, from where you select Cookies and other site and plug-in data + Cached images and files;

- Click on Clear Browsing Data;

- Close and reopen the browser.

2. Mozilla Firefox

- Select the History > Clear Recent History button;

- A pop-up will open. Select Time Range to clear > Everything;

- In the Details section, select the Cookies and Cache options;

- Click on Clear Now;

- Close and reopen the browser.

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