If everything seems fine ✅ but you still can't pay ❌, we advise you to make sure of the following:

❶⠀If the POS you are trying to pay at is contactless;

❷⠀If your phone has NFC functionality turned on;

❸⠀If BT Pay is set as the main payment application;

❹⠀If your phone case is not too thick and blocks NFC waves. Try removing the case or approaching the POS phone from a different angle;

❺⠀If you have an Internet connection;

❻⠀If you unlocked your phone before trying, depending on the payment settings you chose;

❼⠀If the error on the POS does not indicate the exact problem.

🕵 If you've checked all the above and payment still doesn't work, contact us at 0264 308 028* or *8028*, numbers that can be called from any national network, fixed or mobile.

* By visiting "Call Center" pageyou can see in real time:

➤⠀how many customers already talk to our colleagues by phone;  

➤⠀how many people have called us and are waiting to be picked up; 

➤⠀what is the average waiting time to get in touch with us.