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AI Search is a pilot project - in beta - that uses GPT-4o technology to simplify the process of finding and understanding banking products.

AI Search is trained to answer questions that relate exclusively to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

Use of AI Search implies acceptance of the Terms and Conditions.

Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

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The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

Terms and conditions may be revised/updated at any time.

Migration OTP Bank Romania

99 questions and answers

If OTP customers withdraw the amount from their deposit on the maturity date or the day before/after, can they withdraw the money without commission?

0 votes

I am an OTP customer and my identity card has expired, do I have to go to BT to have my new identity card data recorded?

0 votes

If I receive income from home/abroad without an agreement in place, who is in charge of forwarding the new IBAN to the transferring institution?

0 votes

Where can I find information on fees and charges applicable to migrated OTP customers?

1 vote

From when can the cards be picked up in Banca Transilvania or OTP branches?

0 votes

I want to apply for a new loan in OTP Bank. Can I still? Until what date? 

0 votes

What information is now good for a client to know about BT Asset Management Romania SAI S.A.?

0 votes

At the moment my employer transfers my income to my OTP account, which is one of the conditions to benefit from a lower interest rate on the mortgage. Will the IBAN change with the merger? Will I have to present another account number to the employer?

0 votes

Does the free SMS Alert offer also apply to designated holders? Is SMS Alert automatically activated on any card? If yes, please let us know the criteria according to which it is activated on certain debit/credit cards.

0 votes

For the period during which OTP customers cannot use Digital Banking services at all to carry out operations, what alternatives do they have?

0 votes

What Overdraft limit will I have at Banca Transilvania?

0 votes

Will the limit continue in Banca Transilvania under the same conditions? Does anything change?

0 votes