Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

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Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

App Store

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

App Store

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

App Store

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

App Store

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

App Store
Terms and conditions

Disclaimer

AI Search is a pilot project - in beta - that uses GPT-4o technology to simplify the process of finding and understanding banking products.

AI Search is trained to answer questions that relate exclusively to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

Use of AI Search implies acceptance of the Terms and Conditions.

Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

The content provided by AI Search is for information purposes only.

Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

Terms and conditions may be revised/updated at any time.
For BT customers only

I lost my card. What should I do first?

❗⠀As soon as you notice that your card is lost or stolen, block it immediately. You can do this in five ways: 

❶⠀Din BT Pay:

➭ choose the card that was stolen, select it by tapping it;

➭ go to the "Settings" menu which will appear on the right side of the screen as ⚙

➭ you opt for "Block card", and then choose "Block this card permanently"

❷⠀Din BT Visual Help: 

➭ by calling 0264 308 000;

➭ you access the link received by SMS;

➭ a nd from here you can temporarily or permanently block your cards and request the card to be reissued after the permanent block.

❸⠀From the BT24 Mobile Banking: 

➭ go to menu "Finance"menu at the bottom of the screen; 

➭ s elect the option "Cards"and choose the card in question;

➭ then press "Change card status" and select the "Stolen".

❹⠀From the BT24 Internet Banking platform:

➭ log in to the platform and click on the menu "Cards";

➭ choose the sub-menu "View card", and then choose the "Change card status" by pressing the 🔧symbol next to the stolen card;

➭ go to section "New card status" and change to "Permanently blocked-stolen card".

❺⠀By calling one of the numbers 0264 308 028* or *8028*to enable immediate activation of security procedures that prevent further use of the card. Subsequently, we encourage you to go to the Police 🚓 to file a complaint.


* By visiting "Call Center" pageyou can see in real time:

➤⠀how many customers already talk to our colleagues by phone;  

➤⠀how many people have called us and are waiting to be picked up; 

➤⠀what is the average waiting time to get in touch with us.

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