❗⠀As soon as you notice that your card is lost or stolen, block it immediately. You can do this in five ways: 

❶⠀Din BT Pay:

➭ choose the card that was stolen, select it by tapping it;

➭ go to the "Settings" menu which will appear on the right side of the screen as ⚙

➭ you opt for "Block card", and then choose "Block this card permanently"

❷⠀Din BT Visual Help: 

➭ by calling 0264 308 000;

➭ you access the link received by SMS;

➭ a nd from here you can temporarily or permanently block your cards and request the card to be reissued after the permanent block.

❸⠀From the BT24 Mobile Banking: 

➭ go to menu "Finance"menu at the bottom of the screen; 

➭ s elect the option "Cards"and choose the card in question;

➭ then press "Change card status" and select the "Stolen".

❹⠀From the BT24 Internet Banking platform:

➭ log in to the platform and click on the menu "Cards";

➭ choose the sub-menu "View card", and then choose the "Change card status" by pressing the 🔧symbol next to the stolen card;

➭ go to section "New card status" and change to "Permanently blocked-stolen card".

❺⠀By calling one of the numbers 0264 308 028* or *8028*to enable immediate activation of security procedures that prevent further use of the card. Subsequently, we encourage you to go to the Police 🚓 to file a complaint.

* By visiting "Call Center" pageyou can see in real time:

➤⠀how many customers already talk to our colleagues by phone;  

➤⠀how many people have called us and are waiting to be picked up; 

➤⠀what is the average waiting time to get in touch with us.