Don't worry, it happens!
We have several simple solutions you can use to recover your access:

For NeoBT:

1. Go to Ino for NEO and follow the steps.
2. Check the document in your email or the physical document you received when you activated the service - that's where you'll find your login ID.
3. Visit any BT establishment with a valid ID.
4. Call us on 0264 303 333 and we'll be happy to help.

For BT24: 

1. If you can't remember your login ID, you can check it in the BT24 app (go to Home -> Quick options -> My BT24 login ID) or in the document in the email or document you received when you activated the service - it doesn't change.
2. If you've forgotten your password, go here to reset your BT Go password
3. Visit any BT establishment with a valid ID.
4. Call us on 0264 303 333 and we'll be happy to help.

Important: We are in the process of migrating to BT Go, so we recommend that you recover your credentials as soon as possible to avoid disruption to your day-to-day business.