If you followed card enrolment process to the letter and still failed, you may find yourself in one of the following situations:

❶⠀ your card is temporarily or permanently blocked (you can check this either in BT24or by calling the Call Centre on 0264 308 028*);

❷⠀you have not entered the data correctly;

❸⠀OTP code (One Time Password) was entered late;

❹⠀your card has expired (you can check the date on the front of the card).