Card enrolment could not be carried out. What can I do?
If you have followed the card enrollment process to the letter and still failed, you may find yourself in one of the following situations:
❶⠀your card is not active or is temporarily/definitely blocked (you can check this by calling the Call Center on 021 308 4000 );
❷⠀you have not entered your data correctly;
❸⠀the OTP (One Time Password) code was entered late;
❹⠀ your card has expired (you can check the date on the front of the card).
❶⠀your card is not active or is temporarily/definitely blocked (you can check this by calling the Call Center on 021 308 4000 );
❷⠀you have not entered your data correctly;
❸⠀the OTP (One Time Password) code was entered late;
❹⠀ your card has expired (you can check the date on the front of the card).
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