In this situation, you should first check your phone's settings:

➤ if your phone has an SMS receiving rule enabled, such as only receiving SMS from certain numbers, which may or may not be in your phonebook.

➤ whether your phone does not have a rule enabled to block incoming messages containing certain keywords, an option available mainly on smartphones with newer operating systems (Android and iOS) and in some messaging apps.

➤ you are using your phone's default messaging app and do not have other messaging apps installed afterwards (e.g. Messenger).

➤ if you are roaming, we recommend that you choose another mobile network from the phone's menu.

Please note: If the service is active on a corporate card or a designated cardholder card, you will only receive messages related to card transactions, not account replenishment messages.