Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

App Store

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

App Store

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

App Store

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

App Store

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

App Store

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

App Store
Terms and conditions

Disclaimer

AI Search is a pilot project - in beta - that uses GPT-4o technology to simplify the process of finding and understanding banking products.

AI Search is trained to answer questions that relate exclusively to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

Use of AI Search implies acceptance of the Terms and Conditions.

Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

The content provided by AI Search is for information purposes only.

Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

Terms and conditions may be revised/updated at any time.

For BT customers only

How do I send money via BT Pay?

You can transfer money via BT Pay to another BT Pay to another BT individual customer by following these steps:

  1. Choose "Transfer Money" from the app;
  2. Select the person you want to send money to from your phonebook;
  3. Enter the amount of money to send and the transaction details;
  4. You agree and confirm the transaction and the commission;

Enter the app PIN or confirm with your phone biometrics and that's it! If you'd like to find out how to send money to a BT non-customer who's an individual, see also "How do I transfer money to an IBAN account via BT Pay?". We've explained the steps there too. 😊

Beneficiary: Is notified by an SMS about the amount pending to be cashed. The SMS is sent to the phone number you select. The SMS contains a link that:

➤⠀If the recipient is also using BT Pay (the app is installed on the device with the phone number on which the SMS was received), it will open the transfer in the app menu;

➤⠀If the beneficiary is not using BT Pay (and therefore the app is not installed on their phone), the link received via SMS directs them to Google Play, App Store or Huawei AppGallery, where they can download the app.Once the app is installed and the registered user/card enrolled, accessing the link will open the transfer operation and the beneficiary will see the transaction details.

The beneficiary can:

➤⠀Accept the operation, in which case the bank transaction (cashing out) is carried out. In this case, the user will choose the card on which he/she wants to cash out the amount of money;

➤➤⠀Let the transfer expire.Initiator:As the initiator of the transaction (payer) you will be notified by a notification sent to the phone from which you initiated the transaction

➤⠀If the payee does not successfully install the app or is not a BT customer (who can also benefit from and use BT Pay), the payment transaction is not honored and the transfer expires in 48h, at which point the money is returned to your account;

➤⠀If you want to cancel the transaction, you can do so before the beneficiary of the transaction accepts it.

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