How do I claim if I have mortgage insurance?
By following the 3 steps below. 😉
Step 1:
Before claiming compensation, please ensure that:
- your request is made within 120 working days from the date of the insured event;
- the insurance contract (certificate) is or was in force at the time of the event;
- the event for which you claim is covered by the insurance contract;
- the event is not excluded from compensation. The exclusions for each benefit are set out in the Terms and Conditions of Insurance;
- the event is not a pre-existing condition (an illness or injury as a result of an accident, or a consequence of an illness or injury as a result of an accident, or another medical condition of the insured beneficiary, manifested and diagnosed as such by a doctor or for which medical care was provided, before the effective date of the insurance).
Step 2:
Complete the claim and send it to us together with the necessary documents (mentioned below).
- You can complete your claim online using the e-Claims application available at www.metropolitanlife.rosection and attaching the necessary documents online depending on the event or
- You can fill in the claim form attached in this Guide;
The e-Claims online application available on www.metropolitanlife.roClaims section.
Step 3:
Send the claim and documents by:
- the e-Claims online application, if you have chosen this method for completing your claim or
- by e-mail to despagubiri@metropolitanlife.ro or
- postal address: Europe House, B-dul Lascăr Catargiu, nr. 47 - 53, et. 4, code 010665, sector 1, Bucharest, Romania, if you have opted to complete the Claim in writing.