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Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

App Store

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

App Store

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

App Store

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

App Store

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

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Terms and conditions

Disclaimer

AI Search is a pilot project - in beta - that uses GPT-4o technology to simplify the process of finding and understanding banking products.

AI Search is trained to answer questions that relate exclusively to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

Use of AI Search implies acceptance of the Terms and Conditions.

Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

The content provided by AI Search is for information purposes only.

Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

Terms and conditions may be revised/updated at any time.

How do I claim if I have mortgage insurance?

By following the 3 steps below. 😉

Step 1:

Before claiming compensation, please ensure that:

- your request is made within 120 working days from the date of the insured event;

- the insurance contract (certificate) is or was in force at the time of the event;

- the event for which you claim is covered by the insurance contract;

- the event is not excluded from compensation. The exclusions for each benefit are set out in the Terms and Conditions of Insurance;

- the event is not a pre-existing condition (an illness or injury as a result of an accident, or a consequence of an illness or injury as a result of an accident, or another medical condition of the insured beneficiary, manifested and diagnosed as such by a doctor or for which medical care was provided, before the effective date of the insurance).

Step 2:

Complete the claim and send it to us together with the necessary documents (mentioned below).

- You can complete your claim online using the e-Claims application available at www.metropolitanlife.rosection and attaching the necessary documents online depending on the event or

- You can fill in the claim form attached in this Guide;

The e-Claims online application available on www.metropolitanlife.roClaims section.

Step 3:

Send the claim and documents by:

- the e-Claims online application, if you have chosen this method for completing your claim or

- by e-mail to despagubiri@metropolitanlife.ro or

- postal address: Europe House, B-dul Lascăr Catargiu, nr. 47 - 53, et. 4, code 010665, sector 1, Bucharest, Romania, if you have opted to complete the Claim in writing.

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