Well, this depends in advance on the type of payee. There are two cases in which you may find yourself: 

➤⠀If it is a transaction from us to another bank, you can only get your money back if the funds have not yet been received by the beneficiary bank;

➤⠀if the payee has account with us, the money can only be recovered with his written consent. 

To initiate this procedure, call our colleagues in the BT24 Call Centre*on 0801 010128; 0264 308028 or *8028. They are ready to help you as quickly as they can! 😊

* By visiting "Call Center" pageyou can see in real time:

➤⠀how many customers already talk to our colleagues by phone;  

➤⠀how many people have called us and are waiting to be picked up; 

➤⠀what is the average waiting time to get in touch with us.