You've reached the end of the results

No results found

For BT customers only

How do I change my password in NeoBT?

⠀Reminder :

⠀You can'tuse spaces;

⠀Parole must be a minimum of 4, maximum of 32 characters;

⠀Must contain a special character;

Caracterele speciale permise sunt:  $@!().%[]_;*#?&-‘:~^+= ",/<>\{|}.


In NeoBT Internet banking:

Access the link "I forgot my password NeoBT" from the login page and follow the steps.

Image IntrebBT: How do I change my password in Neo 1
Image IntrebBT: How do I change my password in Neo 1


And if you are already logged into NeoBT, go to the "Useful"menu and the "Security". Then click on "Change Internet Banking password". 

Image IntrebBT: How do I change my password in Neo 2
Image IntrebBT: How do I change my password in Neo 2


In NeoBT Mobile Banking:

Access the link "I forgot my password" from the login screen and follow the steps.

Image IntrebBT: How to change password in Neo 3

If you want to change your password after logging in, go to "Profile picture".

Image IntrebBT: How do I change my password in Neo 4

Then tap on "Safety settings".

Image IntrebBT: How to change password in Neo 5

And "Schange your Mobile Banking password".

You can also change the password for #neoweb from #neoapp by going to "Your profile", then "Security settings"and "Change Internet Banking password".

Image IntrebBT: How to change password in Neo 6

Write down the old password, choose a new one and "Go on". 😊

Image IntrebBT: How to change password in Neo 7
Latest update
  • Was your answer helpful?
  • How can we improve the answer?

    Sorry this answer was not helpful to you. Help us improve it

    0/500

  • Tags