Blocking the card, in case of loss or theft, can be done in the following ways:

❶⠀From the BT Pay app:

➭ enter the application and select the desired card; 

➭ tap the " Settings"⚙ button;

➭ a nd go to the "Block card " option where you will be able to block it temporarily or permanently.

❷⠀Fromthe BT Visual Help:

➭ by calling 0264 308 000;

➭ you access the link received by SMS;

➭ a nd from here you can temporarily or permanently block your cards and request the card to be reissued after the permanent block.

❸⠀From the BT24 Mobile Banking app:

➭ "Funding" menu , "Cards" submenu 

➭ s elect the desired card; 

➭ then go to the "Change Card Status" section and you will see the options: temporarily blocked, lost or stolen.

❹⠀From the BT24 Internet Banking platform:

➭ "Cards" menu , "View card" submenu ;

➭ next to the desired card, click in the "Details" on the "Change card status" option ;

➭ a nd set the new status of your card (temporarily or permanently blocked).

❺⠀By callingthe BT Cards Call Centre*, available 24h/24, on 0264 594 337 for all mobile networks or abroad;

❻⠀Comingto any of our BT units where our colleagues will help you.

* By visiting "Call Center" pageyou can see in real time:

➤⠀how many customers already talk to our colleagues by phone;  

➤⠀how many people have called us and are waiting to be picked up; 

➤⠀what is the average waiting time to get in touch with us.