Simple as that."BT Visual Help". All you have to do is access the BT Visual Help platformand then follow the steps below:

❶⠀Log in to the platform;

❷⠀Choose the "Dispute transactions" option from the menu ;

❸⠀Select the reason for the dispute and take all aspects into account, so that you are always well informed.

And if you want to find out more, we've got all the information you need on how it works with refusal to pay directly on the BT Blog. 😉