How can I find out more about my co-branded card?

If you need information about your BT Direct card with Dedeman, Carrefour, or Flanco, there are two ways to get answers 🙋‍♀️:

• Chat with an Agent – If you prefer to handle things online, you can chat with our agent here, and they’ll answer any questions you have or provide any information you need. 🙂‍↕️

Monday through Sunday, 8:00 a.m. to 8:00 p.m.

•  ALO BT Direct - 021 308 4000: If you need to speak directly with a representative, we’re just a phone call away—Monday through Sunday, from 8:00 AM to 8:00 PM. 📲

However, in case of an emergency, you can call 24/7, select an option from the automated menu, and depending on the situation, you’ll be transferred within 20 seconds.