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Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

App Store

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

App Store

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

App Store

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

App Store

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

App Store
Terms and conditions

Disclaimer

AI Search is a pilot project - in beta - that uses GPT4 technology to simplify the process of finding and understanding banking products.

AI Search is trained to answer questions that relate exclusively to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

Use of AI Search implies acceptance of the Terms and Conditions.

Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

The content provided by AI Search is for information purposes only.

Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

Terms and conditions may be revised/updated at any time.

For BT customers only

How do I protect myself from card transaction fraud?

⠀Don't follow up on requests to update your card details in a link that comes in an email. We will never request such card data updates. Requests come from people who collect this data and use it to fraudulently steal money from your card 😇

⠀Report us as soon as you notice that your card is missing, lost or stolen to our 24-hour Call Center at 0264 594 337* - for any mobile or overseas networks 😲

⠀Request us or configure it yourself from the application BT Visual Helpby calling 0264 308 000, BT24 Internet & Mobile Banking or from BT Pay daily transaction limits on the internet and at the POS or ATM that help limit the amount withdrawn from your card if it is used without your consent 🤓

⠀Check your bank statement regularly for any amounts that you have not authorised, possibly asking us to activate theservice SMS Alert to keep you constantly informed of transactions made with your card; 🕵

⠀When shopping online, try to choose only merchants enrolled in the Mastercard ID Check service; 🧐

⠀If you have any questions about your card, you can block it very quickly. I explained how you can do this in the question "I lost my card.What's the first thing I need to do?" . 😉


Other general recommendations:

⠀first do not keep your PIN in a form easily recognizable to others (written down on a card, phone, on a piece of paper, in a notebook, etc.); 😬

⠀change your PIN for free at any BT ATM with one you remember easily (preferably different from the combination of digits in your date of birth); 😅

⠀take care when entering your PIN at an ATM or at a POS it is not seen by other people around you 👀

⠀don't lend your card to anyone and don't give your card details to anyone. 🙅


Annotations:

* By visiting "Call Center" pageyou can see in real time:

⠀how many customers already talk to our colleagues by phone;  

⠀how many people have called us and are waiting to be picked up; 

⠀what is the average waiting time to get in touch with us.

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