Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

App Store

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

App Store

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

App Store

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

App Store

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

App Store

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

App Store
Terms and conditions

Disclaimer

AI Search is a pilot project - in beta - that uses GPT-4o technology to simplify the process of finding and understanding banking products.

AI Search is trained to answer questions that relate exclusively to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

Use of AI Search implies acceptance of the Terms and Conditions.

Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

The content provided by AI Search is for information purposes only.

Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

Terms and conditions may be revised/updated at any time.

For BT customers only

How do I enroll a BT card in BT Pay?

To register for BT Pay, you need to install the app on the phone number provided to the bank (which you will receive an OTP code to validate), go through an identification process where you will be asked to take a photo of your ID card and register using your phone's camera.
In BT Pay you can add cards issued in the name of an individual or a legal entity. How do you do this? 😊

If you are an individual customer, account holder:

  • Once you've gone through the app installation flow, the cards will automatically appear in your card list.
  • If you have deleted the card and you want to re-add it, access the "+" button on the top right, where the cards you have and are not added to the app will appear, click on "Add card", enter the CVV code on the back of the card and validate the addition of the card to the app with an OTP code sent to the number declared to the bank.
  • If you want to add a new card issued/issued on expiry and/or on request, which you have not yet picked up from the BT unit, access the "+" button on the top right, where the cards you hold and are not added in the app will appear, click on "Add card" and validate the addition of the card in the app with an OTP code sent to the number declared to the bank.
  • If you don't have an account with BT and you want to add your meal vouchers cards, you need to manually enter the card details (card number, first and last name as they appear on the card, expiry date and CVV code - the 3 digits on the back of the card) and validate the card in the app with an OTP code.

If you are a corporate customer:

  • Corporate cards can only be added to BT Pay by manually entering the card details (card number, expiry date, CVV, cardholder name). For this reason, they can only be added to the app once you physically pick them up from your BT premises.

❗ Remember: The BT cards you already have in BT Pay or are about to add will be automatically enrolled into 3D Secure and enable online payment authentication functionality directly from the app.

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