Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

App Store

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

App Store

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

App Store

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

App Store

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

App Store

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

App Store
Terms and conditions

Disclaimer

AI Search is a pilot project - in beta - that uses GPT4 technology to simplify the process of finding and understanding banking products.

AI Search is trained to answer questions that relate exclusively to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

Use of AI Search implies acceptance of the Terms and Conditions.

Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

The content provided by AI Search is for information purposes only.

Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

Terms and conditions may be revised/updated at any time.
For BT customers only

How do I activate my BT Go if I am a BT24 user?

To access BT Go you need your BT24 login ID and the password you use when logging into the web version of BT24.
Activating BT Go will establish a common login between the two applications (BT Go and BT24).
If you change your password in BT24, the new password will be valid in BT Go, or vice versa: if you change your password in BT Go, the new password will be valid in BT24.

To activate the BT Go app on the web you need Google Chrome (min. version 68) and a smartphone.

The steps to follow are:

❶⠀Access the link https://goapp.bancatransilvania.ro/app/auth/login and enter the login ID and password you use to log in to the web version of the BT24 application

❷⠀Generate QR code

❸⠀Download the BT Go app on your smartphone (from the App Store - if you have iOS or from Google Play/Magazine Play - if you have Android)

❹⠀Scan the QR code with your mobile phone by pressing the "Scan QR code" button

❺⠀Re-enter the password you use when logging into the web version of BT24 - and which you will also use in BT Go

❻⠀Enter the security code received on your mobile phone

❼⠀Please see "Privacy Policy" and "Terms and Conditions"

❽⠀After the success message is displayed both on the mobile app and on the web, you can set the login mode in the app (touch/face ID) depending on the biometrics of the phone you are using.
For each web login you will need the app activated on your mobile phone.

To activate the BT Go app using just your smartphone, follow these steps:

❶⠀Download the BT Go app (from the App Store - if you have iOS or from Google Play/Magazine Play - if you have Android)

❷⠀Enter the login ID and password you use when logging into the web version of the BT24 application

❸⠀Enter the security code received on your phone

❹⠀Please see "Privacy Policy" and "Terms and Conditions"

❺⠀Set PIN code

❻⠀After the success message is displayed, you can set your in-app authentication mode (touch/face ID) according to the biometrics of the phone you are using

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