Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

App Store

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

App Store

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

App Store

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

App Store

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

App Store

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

App Store
Terms and conditions

Disclaimer

AI Search is a pilot project - in beta - that uses GPT4 technology to simplify the process of finding and understanding banking products.

AI Search is trained to answer questions that relate exclusively to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

Use of AI Search implies acceptance of the Terms and Conditions.

Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

The content provided by AI Search is for information purposes only.

Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

Terms and conditions may be revised/updated at any time.
For BT customers only

How does an online transaction work?

➤⠀Prinpayment by card

Once you have chosen the products on the merchant's website and chosen to pay by card, you need to enter your card details on a secure page. 🔒

Once you have pressed "Pay " you will get a screen reminding you to open BT Pay to confirm payment within 5 minutes. 


At the same time, you receive a notification on your phone telling you to authorise payment:

➤⠀Ifyou have Android, the payment confirmation screen appears: the card you've used to initiate the payment, the merchant and the amount.

You can confirm or cancel the payment using the phone's unlock method: fingerprint, face ID, pin, password, model, etc. 

➤⠀ifyou're on iOS, either go to the notification you've received or go to BT Pay and you'll be taken to the transaction confirmation screen.


❗⠀You must return to the merchant's page, where the payment status will automatically update once you have confirmed payment. Once you receive confirmation, you can close the page.  

If you do not have BT Pay, you will be directed to two pages where you will enter the password you received via SMS and the unique password. 😊

Authorising online transactions via BT Pay is simple & fast and also complies with the requirements of the revised European Payment Services Directive.


➤⠀PrinPay with BT Pay

Once you've chosen your products on the merchant's website and selected the Pay with BT Pay payment method, you'll be redirected to BT Pay, where:

  • You'll see the payment details
  • You can choose the card you want to pay in full or in installments
  • You'll confirm the transaction with the phone unlock method

Basically, it's super simple to make any payment online. 😊 

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