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Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

App Store

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

App Store

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

App Store

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

App Store

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

App Store

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

App Store
Terms and conditions

Disclaimer

AI Search is a pilot project - in beta - that uses GPT-4o technology to simplify the process of finding and understanding banking products.

AI Search is trained to answer questions that relate exclusively to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

Use of AI Search implies acceptance of the Terms and Conditions.

Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

The content provided by AI Search is for information purposes only.

Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

Terms and conditions may be revised/updated at any time.

For BT customers only

How do I confirm online payments via BT Pay?

Following an online transaction on a 3D Secure website, you will be asked to confirm your payment. You will therefore receive a notification on your phone, when you access it you will see the details of the transaction:

➤⠀ the cardfrom which the transaction was initiated;

➤⠀dealer name;

➤⠀sum.

You'll be able to confirm the transaction via the phone's unlock method. But remember, you have ⏳ 5 minutes to confirm or decline the transaction. Afterwards, you will have to return to the merchant's website to complete your order. 😊


Important to know & apply: 

❗ Confirmation of the transaction does not mean completion. To make sure your payment is complete, you will return to the merchant's page to see the status of the transaction.

❗ Make sure you have General notifications turned on. You can check from the "Notifications" ➭ "Notifications settings". If you have enrolled your card in more than one app, you will receive notification on each device.

❗ Enrolling the card in the 3D Secure system BT Pay involves confirming online transactions with the app only. Therefore, you will no longer receive SMS OTP for validating these types of transactions. And don't forget, you must have Internet access.

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    • Tags
    3D SecureBT PayOTP CodeOnline payments