If you want to cancel or change a BT Pay Web transaction, there are a few solutions at your fingertips: Contact the payee directly for a refund.
- Use BT Pay chat for verification and assistance.
- Call the BT Contact Center - the team can help with solutions and verification.
💡 BT Pay Web Tip: All transactions appear in 'Transaction History' in the 'Accounts' menu, where you can check status and details.