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For BT customers only

What should I do if the codes generated by the token device are no longer accepted by the application when logging in?

If you get the error message: "Incorrect access data entered", your device is out of sync. 😬

We can help you with remediation if you contact us at 0264 308 028*. This message may appear even if you have entered your login ID and token code correctly. 😊

* By visiting "Call Center" pageyou can see in real time:

➤⠀how many customers already talk to our colleagues by phone;  

➤⠀how many people have called us and are waiting to be picked up; 

➤⠀what is the average waiting time to get in touch with us.

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