In this situation you have several options:

❶⠀You request its issuance online:

➤⠀from the platform BT24 Internet Banking;

➤⠀from the BT24 Mobile Banking.

❷⠀You live with your ID in any of BT units and ask for a new one;

❸⠀Call us at 0264 308 028and our Call Centre colleagues* will help you as soon as possible. 

Here's exactly how you can do this by BT24 Mobile Banking:

* By visiting "Call Center" pageyou can see in real time:

➤⠀how many customers already talk to our colleagues by phone;  

➤⠀how many people have called us and are waiting to be picked up; 

➤⠀what is the average waiting time to get in touch with us.