To begin with, you and your child must update your phone number in the bank's system. You can either do it online or come into a BT branch and our colleagues will help you.

Then, in the app, you have to:

• click the 'BT Pay Kiddo' button and choose the child you are making the change for
• access the "change phone number" option and fill in the new number

All your child has to do is reinstall BT Pay on their phone. 😊 

For children between 8-18 years of age without a bank account, who have the Kiddo card attached to a parent's sub-account, you need to contact us in the callcenter at *8028 or go to any BT unit to deactivate the agreement offered on the old phone number and then give the Kiddo agreement again on the new phone number.