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Scan the code with your mobile phone, depending on your phone system.

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Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

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Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

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Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

App Store

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

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Terms and conditions

Disclaimer

AI Search is a pilot project - in beta - that uses GPT4 technology to simplify the process of finding and understanding banking products.

AI Search is trained to answer questions that relate exclusively to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

Use of AI Search implies acceptance of the Terms and Conditions.

Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

The content provided by AI Search is for information purposes only.

Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

Terms and conditions may be revised/updated at any time.

What happens from 1 October 2023 if I have a garnishment ordered by ANAF?

If until now, banks have been transferring to ANAF the amounts that have been garnished within the legal deadline of 3 working days after the establishment of the garnishment, from 1 October 2023, banks must communicate to ANAF the amounts that can be paid to the garnishments, as follows:

by 5 p.m. on the next banking day following the day on which the attachment address was notified;

by 17:00 on the next banking day following the day on which the amounts were debited from the customer's account.

The change applies to all banks in Romania, following the Ministry of Finance Order no. 878/2022 and applies to all customers with attachments instituted by ANAF after 01.01.2021.

Depending on the amounts reported by each bank, ANAF:

It will decide from which bank accounts the attachment will be paid;

Will send a message (called a payment order) to the banks to transfer the amounts.

For this reason, banks no longer transfer the amounts directly to ANAF after a garnishee has been set up, but have to wait for ANAF to order them.

Until it is received, the bank will keep the amounts to be paid in a special account named Cert Balance Account for ANAF Money. The account can be viewed in the statement and in Internet Banking applications.

Amounts in this account can no longer be released at the customer's request, and the bank cannot reduce the amount after the daily statement of amounts is sent to ANAF.

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