We encourage you to check your transactions as often as possible so that you have control and security over your money. You can do this directly from BT Pay with just a few taps or with BT Visual Help. As an extra step, you can turn on SMS Alert - you'll receive SMS 24/7 on every transaction you make and the balance left on your account.

If you notice anything suspicious, you can dispute the transactions and we'll try to recover the amounts that way:

• Register the payment refusal in BT Visual Help (call 0264 308 000/Access link received by SMS/Transaction dispute)
• Call us on 0264 308 028 (Call Center) or write to contact@btrl.ro
• Come into any BT office and our colleagues will help you