If you need to update your BT records, we will notify you of this and invite you to do so through various channels. You may receive the following notifications:

➤ Written notice sent by post to the mailing address you declared to BT;

➤ Notification sent to the email address you provided;

➤ Notifications in the apps you use (BT24, Neo BT, BT Pay);

➤ SMS to the number you have declared to BT;

➤ Telephone call initiated by employees in the bank's units;

➤ Automatic phone call from BT phone number 0264 303 125where a little robot will tell you the steps to update your data. If you complete these steps, you will receive an SMS from BT Info with a link to one of our platforms where you can update your details without coming to the bank. 😉

We assure you that all update alternatives offered by Banca Transilvania are secure and will not put your personal information at risk. 😊