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For BT customers only

What do I do if I forgot my BT Go login ID?

In case you have forgotten your login ID, all you need to do is access the BT Go mobile app, Profile - Login ID.
If you do not have the BT Go mobile app activated, you can check in the BT24 app, go to Home -> Quick Options -> My BT24 login ID.

You can also check the document in the email or the document received when activating the service.

You can visit us in any BT unit, but you must have your ID card with you, or

You can contact us at the number on the Contact Page

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