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What do I do if I forgot my BT Pay Web login ID?

Forgot your BT Pay Web login ID? Here's how to find it quickly:
1. Check the document you received in the drive or email when you activated the service - that's where you'll find your login ID. 😉
2. Come into any BT branch across the country and we'll sort it out together.
3. Just ask Ino, our friendly chatbot - once we identify you online, he'll give you your login ID straight away.
Simple and quick, so you can get back into BT Pay Web hassle free!
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