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Scan the code with your mobile phone, depending on your phone system.

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Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

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Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

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Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

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Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

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Terms and conditions

Disclaimer

AI Search is a pilot project - in beta - that uses GPT4 technology to simplify the process of finding and understanding banking products.

AI Search is trained to answer questions that relate exclusively to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

Use of AI Search implies acceptance of the Terms and Conditions.

Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

The content provided by AI Search is for information purposes only.

Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

Terms and conditions may be revised/updated at any time.

For BT customers only

What rights do I have when I take out credit?

When you take out a loan, the first thing we advise you on is choosing the right loan for your needs. We respect your right to information and provide you with standard European information about your credit and a draft of the contract you will sign. 

Before signing the contract you can ask for existing offers to make an informed decision, to compare between product types or between products with different interest rates. 

You have the right to ask for an offer including:

European standard information 

a copy of the credit agreement 

a repayment schedule

You have the right to choose to repay the loan in equal decreasing instalments.

You have the right to repay the loan early, in full or in part. 

If you or your spouse are in one of the following situations: unemployment, a minimum 15% reduction in salary or death, and this has caused you to fall into arrears, you are entitled to a lower penalty interest rate. To qualify for a reduced penalty interest rate, you must provide us with documents proving your situation.  


Good to know: The reduced penalty interest rate cannot be more than 3 percentage points higher than the interest rate applied when the credit is not in arrears. 

You have the right to receive a reply in writing, or in another form of your choice, regarding the granting or refusal of credit. We will give you a reply within 30 days of full submission of the credit application documents, but no later than 60 days from the date of submission of the initial credit application.

What should I consider when applying for a loan?

First you should think about the type of credit you need: consumer, mortgage or real estate?

The type of credit recommended starts with your need:

if you need money for expenses you don't want to justify, we recommend personal or consumer credit

if you want to buy or build a property that you can also use as collateral, then we recommend a mortgage loan

if you want to buy or build a property and you want to secure the loan with another property, then we recommend the mortgage loan.

What is the actual amount I need and what rate can I afford to pay monthly?

The actual amount you need is based on your need, and the rate you can pay monthly is that amount calculated according to your income level (yours or someone who can vouch for you, called a co-signer) and the level of average monthly expenses you have (or have with your co-signer, if applicable).

What type of interest rate does the credit I choose have: fixed or variable?

The fixed interest rate remains at the same level throughout the loan period. So you know clearly how much you have to pay each month. The variable interest rate changes according to the reference index (ROBOR, EURIBOR, LIBOR, etc.). These indices can go up or down and influence the interest rate by increasing or decreasing it.

Do I have the right to waive my credit?

As with any good or service, there is a certain period of time during which you can cancel your credit without having to justify your decision.

So, if the contract has been signed, but for various reasons you no longer want the credit, you can cancel it. After signing the contract, you have a period of 14 calendar days in which you can automatically withdraw from the contract. This is done by notifying the bank and returning the part of the credit that has been drawn down, if any, and the interest on it.

What obligations do I have if I want to cancel the contract within 14 days?

Notify the creditor in writing. 

Pay the lender the loan or portion of the loan drawn and the related interest from the time of origination to the date of repayment.

If you're thinking of taking out a loan, you can calculate your monthly repayments online in the BT credit simulator and then find out over the phone if you're within the amount you want. 😉

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