What should I do if I lose my card?

❗⠀As soon as you notice the loss of your card, block it immediately. 

You can do this in five ways:

❶⠀Din BT Pay: 

➭ choose the card that was stolen (select it by tapping it) and go to the "Settings" menu that will appear on the right side of the screen as a ⚙; 

➭ choose "Block card" and then choose "Block this card permanently".

❷⠀Din BT Visual Help:

➭ by calling 0264 308 000;

➭ you access the link received by SMS; 

➭ a nd from here you can temporarily or permanently block your cards.

❸⠀From the BT24 Mobile Banking: 

➭ o pen the app and go to the "Finance"menu at the bottom of the screen;

➭ s elect section "Cards"and choose the card in question; 

➭ then press "Change card status" and select the "Stolen".

❹⠀From platform BT24 Internet Banking: 

➭ log in to the platform and click on the menu "Cards"; 

➭ choose the sub-menu "View card", and then the "Change card status" by pressing the 🔧symbol next to the stolen card;

➭ go to section "New card status" and change to "Permanently blocked-stolen card".

❺⠀Bycalling one of the numbers 0264 308 028* or *8028*to enable immediate activation of security procedures that prevent further use of the card.  

* By visiting "Call Center" pageyou can see in real time:

➤⠀how many customers already talk to our colleagues by phone;  

➤⠀how many people have called us and are waiting to be picked up; 

➤⠀what is the average waiting time to get in touch with us.