Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

App Store

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

App Store

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

App Store

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

App Store

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

App Store

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

App Store
Terms and conditions

Disclaimer

AI Search is a pilot project - in beta - that uses GPT-4o technology to simplify the process of finding and understanding banking products.

AI Search is trained to answer questions that relate exclusively to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

Use of AI Search implies acceptance of the Terms and Conditions.

Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

The content provided by AI Search is for information purposes only.

Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

Terms and conditions may be revised/updated at any time.

How safe is it to present myself in the current context in a BT unit?

We all know how important our health and that of our loved ones is during this period. 

BT makes a continuous effort to meet all our customers' needs. To avoid travelling to a BT unit you have the possibility to solve certain requests by alternative methods:

➤ If you need to make a transfer this time of year, you should know that apps help you BT Pay, Neo Internet Banking and Neo Mobile Banking. For BT Pay you don't need to come to the bank, you download it directly from the App Store or Google Play. And the app is free and you can do many other transactions. Discover the benefits of BT Pay fast! 😊

➤ Bills are easy to pay. Through Neo BT or by using any ATM bank ATM;

➤ Do you need to update your personal or company details? You can do this online now from the Ino chatbot which you can find on the homepage of our website;

➤ Do you need a personal loan and did it come at the right time? You can apply onlineon the bank's website. It's the same when it comes to your business;

➤ Our priority is also to support entrepreneurs. So if you have a business and need to open an account equity account, we're waiting for you on the website;

➤ Here to help the chatbot Raul from BTwho is online 24/7 and you can talk to him on Facebook Messenger. He can tell you about your balance, IBAN account, rates you have, interest rates, fees, etc;

➤ BT Visual Help - call 0264 308 000and then access the link received by SMS and log in. From here you can temporarily or permanently block your cards, ask for a card to be reissued after the permanent block, but also have access to account details - account name, currency, IBAN, balance, STAR points number for credit card accounts, request free statement, etc. 😉

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