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Terms and conditions

Disclaimer

AI Search is a pilot project - in beta - that uses GPT-4o technology to simplify the process of finding and understanding banking products.

AI Search is trained to answer questions that relate exclusively to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

Use of AI Search implies acceptance of the Terms and Conditions.

Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

The content provided by AI Search is for information purposes only.

Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

Terms and conditions may be revised/updated at any time.
For BT customers only

What are the steps I need to follow to send money via Western Union from the ATM?

First of all, you must have a card in RON or EUR, for individuals, issued by usand a Gold Card issued by Western Union, after which you need to go through the following steps:

❶⠀Enter your bank card into the ATM and type in the 9-digit number* for your Western Union Gold Card;

❷⠀Select the beneficiary of the transfer, the amount and the currency in which you want the money to arrive;

❸⠀Confirm the terms and conditions under which the transfer is made. 


* This unique 9-digit identifier holds the sender's details and a list of recipients with the country and currency used.


❗⠀It's good to know that: 

➤⠀maximum amount sent from ATM can be USD 3,000 or RON/EUR equivalent; 

➤⠀once the transaction is completed, your account is debited with the amount sent plus commission. Transaction fees and other transaction details are displayed transparently on the ATM screen and printed on the receipt. This is precisely why printing the receipt is mandatory at the ATM;

➤⠀if the ATM runs out of paper, the transaction will not be processed and you will receive an information message on the screen.

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    Transfer ATM Western union