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Scan the code with your mobile phone, depending on your phone system.

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Terms and conditions

Disclaimer

AI Search is a pilot project - in beta - that uses GPT-4o technology to simplify the process of finding and understanding banking products.

AI Search is trained to answer questions that relate exclusively to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

Use of AI Search implies acceptance of the Terms and Conditions.

Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

The content provided by AI Search is for information purposes only.

Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

Terms and conditions may be revised/updated at any time.

What are the measures implemented by BT Capital Partners to protect clients' assets in trading accounts?

In order to protect clients' assets, BT Capital Partners implements appropriate procedures that guarantee the segregation of investors' financial instruments and funds from those of the company, thus ensuring investors' ownership rights, especially in case of insolvency of the intermediary or in the event of proprietary trading by BT Capital Partners. 

Financial instruments traded on the Bucharest Stock Exchange are held in individual or global custody accounts opened by BT Capital Partners on behalf of its clients with the Central Depository, unless the client chooses to use the services of a custodian.

For external transactions, the financial instruments are held in custody by a third party (Raiffeisen Bank - custodian agent) on behalf of BT Capital Partners' clients.

Financial instruments and client funds are held internally in individual accounts opened in the name of each client. BT Capital Partners does not use any financial instruments in custody, nor the rights associated with them, and does not transfer them without the express consent of the holders. It also ensures that the custodian is selected with professionalism, impartiality and diligence, taking into account its experience, financial situation and reputation in the market, as well as compliance with the legal provisions for the protection of client assets.

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