When you need us, you can call us on our phone number: 0264 308 028* or at *8028* (can be called from any national mobile or landline network) 📞

For Romanians abroad we have a direct line where they can find us quickly: 0264 303 003*. Also here, we offer assistance in English for BT products 🌍

One of our Call Centre colleagues will help you with any information you need. 😉

But if you'd like to find out right now what are the most frequently asked questions we've received in the Call Center recently, see below for a top. We hope these answers help you!

❶⠀"How can I update my personal data?";

❷⠀"What do I need, how long does it take and how much do I pay to open a BT account?";

❸⠀"What is a SEPA payment?";

❹⠀"What happens to the account if I don't use it for a while?";

❺⠀"Can I get credit if I have a lien on my account?";

❻⠀"What are the steps to access a HoReCa grant?";

❼⠀"Under what conditions can I take out a New Home loan?";

❽⠀"How can I access a loan through IMM Invest?".

* By visiting "Call Center" pageyou can see in real time:

➤⠀how many customers already talk to our colleagues by phone;  

➤⠀how many people have called us and are waiting to be picked up; 

➤⠀what is the average waiting time to get in touch with us.